This guide is designed to help you resolve a dispute yourself. Each step will help you work through the problem, think up solutions, improve communication and reach agreement.

If you are looking for specific advice on your dispute, try our Step Through Your Issue page.

This guide may not be for you if:

• You feel that the other person may become violent - consider contacting the police
• You are a tenant in conflict with your landlord - refer to our residential tenancy scenarios, contact Consumer Affairs Victoria, or visit the Consumer Affairs website for more information