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Consumer Protection

Victoria’s economy is modern and complex. To make things clearer, Victoria has a consumer protection framework setting out the rights and responsibilities of businesses and consumers.

In Victoria, consumer protection is administered by Consumer Affairs Victoria, a business unit of the Department of Justice.

Victoria was the first Australian jurisdiction to introduce a consumer protection Act (in 1964).

More recently, the state took a lead role in creating Australia’s first national consumer law, the Australian Consumer Law (ACL), which came in to effect on 1 January 2011.

The ACL provides clearer requirements for businesses and protections for consumers regardless of where they are in Australia.

Most Popular Pages

• Rental bonds and condition reports
• Rental leases and notices
• Ending a lease or residency
• Incorporated associations - fees, forms and online transactions
• Problems with a product

For more information about consumer protection, visit the Consumer Affairs Victoria website.