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Pre-commitment news #5 - March 2015

Pokies machinesWelcome to the latest news update for gaming venue operators about the implementation of the Victorian Government’s pre-commitment scheme.

System development and rollout

The department remains on track for the state-wide launch of pre-commitment on 1 December 2015. Intralot has progressed with its system testing in preparation for VCGLR approval of the pre-commitment system.

The next project phase will include:

  • a live field trial in May 2015
  • the pilot in June 2015, and
  • the rollout from July 2015 to October 2015.

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Live field trial

The purpose of the live field trial is to deploy and test the pre-commitment system in a real venue environment. The project team will test the commissioning process and operation of the pre-commitment system live in four venues and give technicians the opportunity to test their equipment installation processes prior to the pilot and rollout. The pre-commitment system will not be available to players at the venues participating in the live field trial.


The pilot will be conducted in June and will involve 14 venues and 100 players. This will be the first opportunity for players to use the pre-commitment system. The purpose of the pilot is to ensure the pre-commitment system operates as expected in venues when used.


The department would like to acknowledge the significant effort put in by venue operators to finalise agreements with suppliers for the purchase and installation of player account equipment and to nominate their preferred rollout dates prior to the end of last year.  

Venue operators who have not yet finalised agreements with suppliers for the purchase and installation of player account equipment will need to ensure these agreements are finalised as soon as possible. Your rollout installation dates cannot be confirmed until you have finalised your agreements with your respective suppliers.

All venues must be pre-commitment compliant by 1 December 2015. Failure to do so will place you in breach of the Gambling Regulation Act 2003, which carries a fine of approximately $17,000 for each offence. The department is currently finalising dates with installers and will advise venue operators of confirmed dates for commissioning by the end of March.

If you require any assistance with the supply and installation of player account equipment or in understanding your obligations, please contact the department directly at  

Is your supplier providing player account equipment that is compliant?

In August 2014 we issued the industry with a list of suppliers of player account equipment who had declared their intention to supply player account equipment that would be compliant with the technical standards.

The suppliers on this list are now in the process of having their player account equipment (PAE) tested to ensure it is compliant with the technical standards. Those suppliers who have undergone the testing and are deemed to be compliant will be added to the ‘Compatible PAE list’. This list will be published on the department’s website and updated as suppliers’ player account equipment is tested and deemed to be compliant with the technical standards.

We will advise you when this list is available so that you can confirm your supplier’s equipment is compliant.


Intralot is responsible for providing pre-commitment training for gaming venue and casino staff. The training will consist of an online e-learning module that will be made available prior to the commencement of rollout. Intralot will provide venue operators and the casino operator with access to the training link at no cost.

Staff from each venue and the casino will be required to complete the pre-commitment training before 1 December 2015.

You should ensure that the supplier of your player account equipment also provides you with training on how to use the equipment you have purchased.

Player cards

The Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2014 require you to make both registered player cards and casual player cards available to gaming machine players, giving them the choice to access and use the pre-commitment system as a registered player or anonymously.

Details of the requirements for the appearance of all player cards used for pre-commitment will be prescribed in the regulations that are expected to be made in the second quarter of 2015.

You will need to ensure the player cards used for pre-commitment look the same as, or similar to, other player cards, such as loyalty or membership cards, used by players in your venue.

If you do not offer any type of venue card, you will still be required to comply with the requirements prescribed in the regulations.

All player cards used in the gaming area of your venue will be required to include the pre-commitment scheme logo, website address and helpline number on the back of the card.

The department will soon publish on the department’s website a list of card suppliers who can assist with card design and supply.

Information campaign

The pre-commitment information campaign will commence in October 2015 and the launch phase will run through to February 2016 in support of the official launch of the pre-commitment scheme on 1 December 2015.

The campaign will use in-venue materials to help promote the pre-commitment scheme to players. The campaign will also include education and training for venue staff, venue support workers and gamblers help workers to ensure they understand the features and benefits of the pre-commitment scheme. 

The department will publish factsheets on topics such as, player cards and branding, venue obligations and training to assist you with the implementation of pre-commitment.


You are encouraged to contact the Pre-commitment Implementation Project team at with any queries.




Document information

Author: Department of Justice
Publisher: Department of Justice
Date of Publication: 2014
Copyright: State of Victoria, 2014


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Aboriginal & Torres Strait Islander flags

The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.