You are here:

Responsible Service of Gaming training

On 1 January 2017, a new model for Responsible Service of Gaming (RSG) training for Victorian gaming venue staff commenced.

The purpose of RSG training is to equip gaming venue staff with the knowledge and skills required to ensure that gaming is provided responsibly.

Under the new RSG training requirements, gaming venue staff will need to complete a standardised course of two modules. Module 1 will be an online course hosted by the state and module 2 will be delivered face-to-face to staff in gaming venues by venue support workers. Module 1 must be completed within 1 month of commencing work in a gaming venue and module 2 must be completed within 6 months of commencing work in a gaming venue.

The new RSG training requirements replace the previous requirement that gaming venue staff complete a RSG training course or refresher course approved by the Victorian Commission for Gambling and Liquor Regulation (VCGLR).

Gaming venue staff who have previously completed RSG training will have 3 years from the date they completed that training to complete modules 1 and 2. 

Transitional arrangements have been made for gaming venue staff who completed RSG training under the previous model. Refresher training for those staff is the completion of modules 1 and 2. Staff who would have otherwise been required to complete refresher training between 1 January 2017 and 30 June 2017 will have until 1 July 2017 to complete modules 1 and 2.

You can access module 1 from the RSG training website (external link)

The regulatory and legal framework

The Gambling Legislation Amendment Act 2015 and the Gambling Amendment (Training Requirements) Regulations 2016 establish the regulatory framework for the new RSG training requirements.

Both are available on the Victorian Legislation and Parliamentary Documents website (external link).

The Gambling Legislation Amendment Act 2015 amended the Gambling Regulation Act 2003 to establish the framework for the delivery of new RSG training.

The amendments enable the making of regulations to prescribe the content of RSG training, how it will be delivered and when the training must be undertaken.

On 30 August 2016, the Gambling Amendment (Training Requirements) Regulations 2016 were made to prescribe the RSG training requirements.

The regulations also require the Minister for Consumer Affairs, Gaming and Liquor Regulation to:

  • specify the content of modules 1 and 2 of the RSG training
  • publish a list of the agencies with venue support workers that deliver module 2.

These requirements were specified in instruments made by the Minister on 18 December 2016 and a copy of the instruments are available in the Resources section.

Training requirements

Who is required to do the RSG training

Under the Gambling Regulation Act 2003, a person must complete RSG training if they are employed by a venue operator and in that employment they:

  • work in the gaming machine area of an approved venue; and
  • have more than incidental contact or interaction with players of gaming machines in the gaming machine area.

Venue operators, nominees of venue operators and certain gaming industry employees will also be required to complete the RSG training.

It is compulsory for relevant gaming venue staff to complete the RSG training requirements to work in a Victorian gaming venue.

Module 1 will take up to 2 hours and 30 minutes to complete, and module 2 will take up to 2 hours to complete.

National accreditation

While the new RSG training provides gaming venue staff with the ability to work in Victorian gaming venues, it is not a nationally accredited course. 

Gaming venue staff can complete module 1 as part of nationally-accredited SITHGAM-compliant training that is provided by a Registered Training Organisation (RTOs).

Under the new RSG training, module 2 will only be delivered by venue support workers. This means that if you complete module 1 through an RTO, you must make arrangements to complete module 2 within the required timeframes.

For information about RSG training requirements in a particular state or territory, please contact the licensing authority in that the relevant state or territory.

Module 1 training

You can access the module 1 training from the RSG training website (external link).

To complete the training, you will be required to register your details and create an account. You will be able to log in to the system after you have completed the training to view your record of completion for modules 1 and 2.

If you require assistance to complete module 1, please contact the Office of Liquor, Gaming and Racing on (03) 8684 1936 or email rsgonlinehelp@justice.vic.gov.au

Module 2 training

You should advise your employer once you have completed module 1.

You should also provide your employer with your unique code (which will be allocated to you when you register to complete the training) and your record of completion of module 1.

Victorian gaming venues have been allocated a venue support worker from their local gambler’s help agency. Once you have completed module 1, your employer should contact the venue support worker allocated to your gaming venue to make arrangements for you to complete module 2.

For further information about module 2 or to confirm the details of the venue support worker allocated to your gaming venue, please contact the Victorian Responsible Gambling Foundation on (03) 9452 2656 or email rsg@responsiblegambling.vic.gov.au

To prepare for module 2 you should ensure that you have completed module 1 and bring your record of completion to your module 2 training.

Prior to your module 2 training, you should also familiarise yourself with your gaming venue’s Responsible Gambling Code of Conduct.

Venue support workers

Venue operators in Victoria have responsibilities to identify and respond to patrons showing signs of distress which may be related to problem gambling.

The Gambler's Help Venue Support Program, which includes 24 Venue Support Workers throughout Victoria, works to assist venues in fulfilling these responsibilities.

Venue support workers work in partnership with gaming venue staff and management to support the development and maintenance of responsible gambling environments.

This support helps gaming venues to:

  • identify and respond to patrons displaying signs of problem gambling
  • raise awareness among venue staff about, and encourage referrals to, Gambler's Help services, self-exclusion programs and other community support services
  • meet the requirements of their Responsible Gambling Codes of Conduct
  • create and maintain responsible gambling environments.

Further information on the venue support program is available from the Victorian Responsible Gambling Foundation (external link).

Refresher training

The new module of RSG training will require gaming venue staff to complete refresher training.

The new RSG training requirements will be evaluated before the content and delivery of the refresher training are determined.

Responsible Service of Alcohol training

The changes do not apply to the Responsible Service of Alcohol (RSA) training.

Further information about RSA training is available from the Victorian Commission for Gambling and Liquor Regulation website (external link).

Gaming venue staff can choose to complete module 1 on a stand-alone basis or as part of course that is provided by a RTO. This could include a course that includes a combination of module 1 training, RSA training and other relevant training.

Under the new RSG training, module 2 will only be delivered by venue support workers. This means that if you complete module 1 through an RTO, you must make arrangements to complete module 2 within the required timeframes.

Information for venue operators

To comply with your obligations under the Gambling Regulation Act 2003, you must ensure that any person you employ with a statutory requirement to complete RSG training complies with the training requirements.

There are possible penalties if your venue does not comply.

Organising module 2 training for staff

As a venue operator, you must ensure that relevant gaming venue staff complete module 1 within one month of commencing work in a gaming venue and module 2 within six months of commencing work in a gaming venue.

Your staff will advise you once they have completed the module 1 and provide you with their record of completion.

In Victoria, all gaming venues have been allocated a venue support worker from their local gambler’s help agency. Once your staff have completed module 1, you should contact the venue support worker allocated to your gaming venue to make arrangements for your staff to complete module 2.

For further information about module 2 or to confirm the details of the venue support worker allocated to your gaming venue, please contact the Victorian Responsible Gambling Foundation on (03) 9452 2656 or by email to rsg@responsiblegambling.vic.gov.au

Checking whether staff have completed the RSG training requirements

You can use the RSG training website (external link) to check whether your gaming venue staff have completed the RSG training. You will need to enter the first and last name and unique code for your staff.

Gaming venue staff will be allocated a unique code once they have completed module 1. The code will also be displayed on the employee’s record of completion.

You must also ensure that a copy of the record of completion of modules 1 and 2 for relevant staff is kept on record for inspection by the VCGLR.

Gaming venue staff can view, print and distribute electronic copies of their record of completion to their venue operator from the RSG website.

Information for Registered Training Organisations

Under the new model, RTOs can provide module 1 to their students on a stand-alone basis or as a component of another course they provide.

For example, gaming venue staff may choose to complete module 1 of the RSG training requirements as part of:

  • a broader course offered by an RTO (with module 1 offered as a component of the course); or   
  • nationally-accredited SITHGAM-compliant RSG training offered by an RTO.  

There is no requirement for RTOs to register or enter into an agreement with the state to provide module 1 to their students.

The RSG training website (external link) has a 'RSG Certificate Check' section, which allows RTOs to check whether their student has complete module 1 of the RSG training. To complete this search online, RTOs will need to enter the first and last name of your student and their unique code.

 

Contact details

If you have any questions relating to the Responsible Service of Gaming training, please contact the Office of Liquor, Gaming and Racing on (03) 8684 1936 or email rsgonlinehlelp@justice.vic.gov.au.

Resources


New Window These link(s) will launch in a new browser window.

Author: Department of Justice and Regulation
Publisher: Department of Justice and Regulation
Date of Publication: 2016
Copyright: State of Victoria, 2016.

Get Adobe Reader Get Open Office You may need Adobe® Acrobat® Reader or Open Office to view the document(s) on this page. Get Adobe® Acrobat® Reader (External link) Get Open Office (External link)

If you would like to receive this publication in a more accessible format, you can request it via our website feedback form.

Aboriginal & Torres Strait Islander flags

The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.