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Registered Training Organisation

The department Registered Training Organisation (RTO) is an Enterprise RTO and delivers nationally recognised Vocational Education and Training (VET) to department employees. 

In some instances the training provided through these qualifications form part of the recruitment and employment arrangements, which provide new staff with the skills and knowledge to be job ready.  As such, those qualifications are not available to other department staff as professional development. 

The department RTO delivers nationally accredited units and qualifications in conjunction with a number of different business units through the program areas of the RTO.

The qualifications are:

  • CSC30115 - Certificate III in Correctional Practice [Community]
  • CSC30115 - Certificate III in Correctional Practice [Custodial]
  • CSC40115 - Certificate IV in Correctional Practice
  • PSP40216 - Certificate IV in Court Operations

This training is delivered with Victorian and Commonwealth Government funding.

Assessment complaints and appeals

Definitions

Complaint 

A formalised complaint regarding those aspects of the educational process involving student performance, evaluation, or resulting in courses.

Non-assessment appeal 

To make a formal, serious, urgent, or heartfelt request.

Assessment appeal 

If a student is dissatisfied with a result they may challenge it. This challenge is defined as an assessment appeal. Grounds for appeal are the reasons given where an appeal can be challenged.

Complaints

  1. A complaint should first be lodged with RTO administration within 30 days of the issue arising, where practicable. Emails should be directed to: DOJ-RTO@justice.vic.gov.au
  2. A written response will be provided within 21 working days.
  3. Where the outcome is not satisfactory to the learner or participant, the RTO Manager should be contacted in writing, setting out:
  • the circumstances surrounding the issue
  • who was involved
  • why a complaint is being lodged
  • any evidence including dates and documentation
  • the name of any witnesses who could support the case
  1. Management will consider the complaint and the learner or participant will be notified in writing of the outcome.
  2. If the learner or participant is not satisfied with the outcome, the complaint will be referred to an independent person, who is agreed to by both parties, and the learner or participant will have an opportunity to formally present their case.
  3. Complaint and outcome must be entered into the complaints and appeals log.
  4. Where appropriate and practicable, the participant should first approach the assessor concerned, within 30 days of receiving the assessment result.
  5. Where the outcome is not satisfactory to the candidate, the RTO Manager should be contacted in writing (mail or email), setting out:
  • the circumstances surrounding the issue
  • who was involved
  • why a complaint is being lodged
  • any evidence including dates and documentation
  • the name of any witnesses who could support the case
  1. Management will consider the appeal and the participant will be notified in writing of the outcome and the reason for the decision.

If the participant is not satisfied with the outcome, the appeal will be referred to an independent person, who is agreed to by both parties, and the participant will have an opportunity to formally present their case.

Appeals must be entered in the complaints and appeals log.

Contact

Your first contact is the Program Area Coordinator, to establish who the assessor is (if unknown) contact:

  • Corrections Victoria on phone: 03 9094 2252
  • Disputes Settlement Centre Victoria on phone: 03 9603 8181
  • Sheriff officers on phone: 03 9947 1520
  • Justice Learning on phone: 03 8684 0359
  • Department of Justice and Regulation Registered Training Organisation Manager on phone: 03 8684 0520

Referrals 

In the event that you are are not satisfied with the outcome, you can contact the Victorian Registration Qualifications Authority (External link) to discuss the matter. 

Any complaints about breaches of this policy or the Information Privacy Principles can be directed to the Freedom of Information unit. For contact information, visit the Freedom of Information website (External link)

Alternatively, you can contact the National Training Complaints Hotline on phone: 1800 000 674.

 


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Author: Department of Justice and Regulation
Publisher: Department of Justice and Regulation
Date of Publication: 2015
Copyright: State of Victoria 2015

 

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The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.