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Feedback, complaints and compliments
The department welcomes feedback about its services and staff. We are committed to responding fairly and within a reasonable time.
Please direct any feedback to the person you originally dealt with. If you don't feel comfortable talking to that person or they are unable to resolve your concern, you can formalise your feedback by selecting the most appropriate process below.
Any written feedback directed to the department will be acknowledged in writing within three business days. If you require a further response, we will phone or write to you within 20 business days. Acknowledging or responding may take longer if your feedback is not in English.
If your service has not been listed, or you can't decide which process to use, use our online Department of Justice feedback form.
If you require an interpreter, call the Translating and Interpreting Service (TIS) National on 131 450 and ask to speak with the Department of Justice on 1800 365 100.
Information on how to provide feedback to the Department of Justice is available in Arabic, Chinese, Croation, Serbian, Turkish and Vietnamese on this translations page.
Births, deaths and marriages
General feedback
1300 369 367 (from within Australia)
+ 61 3 9613 5111 (from outside Australia only)
Were you served in a regional office?
Email the closest regional feedback coordinator:
- Geelong, Warrnambool: feedback.barwonsouthwest@justice.vic.gov.au
- Morwell, Sale, Bairnsdale, Korumburra: feedback.gippsland@justice.vic.gov.au
- Ballarat, Ararat, Horsham: feedback.grampians@justice.vic.gov.au
- Wangaratta, Wodonga, Shepparton: feedback.hume@justice.vic.gov.au
- Bendigo, Swan Hill, Mildura: feedback.loddonmallee@justice.vic.gov.au
- Broadmeadows, Reservoir, Greensborough, Heidelberg, Carlton, Collingwood, CBD: feedback.north@justice.vic.gov.au
- Dandenong, Moorabbin, Box Hill, Ringwood, Lilydale, Frankston, Dromana: feedback.southeast@justice.vic.gov.au
- Sunshine, Werribee, Footscray, Melton, Essendon: feedback.west@justice.vic.gov.au
You can also use our online Department of Justice feedback form.
For more information about regional services, visit Justice service locations.
Consumer affairs
General feedback
To provide feedback on Consumer Affairs Victoria's services and staff, use Consumer Affairs Victoria's online feedback form (External link)
Were you served in a regional office?
Email the closest regional feedback coordinator:
- Geelong, Warrnambool: feedback.barwonsouthwest@justice.vic.gov.au
- Morwell, Sale, Bairnsdale, Korumburra: feedback.gippsland@justice.vic.gov.au
- Ballarat, Ararat, Horsham: feedback.grampians@justice.vic.gov.au
- Wangaratta, Wodonga, Shepparton: feedback.hume@justice.vic.gov.au
- Bendigo, Swan Hill, Mildura: feedback.loddonmallee@justice.vic.gov.au
- Broadmeadows, Reservoir, Greensborough, Heidelberg, Carlton, Collingwood, CBD: feedback.north@justice.vic.gov.au
- Dandenong, Moorabbin, Box Hill, Ringwood, Lilydale, Frankston, Dromana: feedback.southeast@justice.vic.gov.au
- Sunshine, Werribee, Footscray, Melton, Essendon: feedback.west@justice.vic.gov.au
You can also use our online Department of Justice feedback form.
For more information about regional services, visit Justice service locations.
Community Correctional Services
General feedback
Write a letter to:
Corrections Victoria
GPO Box 123
Melbourne VIC 3001
Were you served in a regional office?
Email the closest regional feedback coordinator:
-
Email the closest regional feedback coordinator:
- Geelong, Warrnambool, Colac, Hamilton, Portland: feedback.barwonsouthwest@justice.vic.gov.au
- Morwell, Sale, Bairnsdale, Korumburra, Orbost, Warragul, Wonthaggi: feedback.gippsland@justice.vic.gov.au
- Ballarat, Horsham, Ararat, St Arnaud, Stawell: feedback.grampians@justice.vic.gov.au
- Wangaratta, Shepparton, Wodonga, Seymour, Benalla, Cobram, Mansfield, Myrtleford: feedback.hume@justice.vic.gov.au
- Bendigo, Swan Hill, Mildura, Castlemaine, Echuca, Kerang, Kyneton, Maryborough,Ouyen: feedback.loddonmallee@justice.vic.gov.au
- Broadmeadows, Reservoir, Greensborough, Heidelberg, Carlton, Collingwood: feedback.north@justice.vic.gov.au
- Dandenong, Moorabbin, Box Hill, Ringwood, Lilydale, Frankston and Dromana: feedback.southeast@justice.vic.gov.au
- Sunshine, Werribee, Footscray, Melton, Essendon: feedback.west@justice.vic.gov.au
You can also use our online feedback form.
For more information about community correctional service office locations, visit the Corrections, Prisons and Parole website (External link)
Courts and tribunals
Contact the relevant court via their complaints pages below:
- Supreme Court of Victoria (External link)
- County Court Victoria (External link)
- Magistrates' Court of Victoria (External link)
- Children's Court of Victoria (External link)
- Coroners Court of Victoria (External link)
- Victims of Crime Assistance Tribunal (External link)
- Victorian Civil and Administrative Tribunal (VCAT) (External link)
Dispute resolution
Information privacy
Police
Visit the Police compliments and complaints (External link) page for more information.
To make a complaint about police corruption, see the complaints page on the
Independent Broadbased Anti-corruption Commission (IBAC) website (External link)
Prisons
General feedback
Write to:
Corrections Victoria
GPO Box 123
Melbourne VIC 3001
Prisoner health feedback
Everyone has a right to good health care. If a prisoner has a complaint about their health care, they can complete a complaint form and speak to the person in charge of the health services at their prison. Local resolution is encouraged in the first instance. If the health service at the prison cannot fix the prisoner’s complaint, the prisoner can complain to Office of the Health Services Commissioner (External link) either in writing (30/570 Bourke Street, Melbourne, VIC 3000) or via the prison phone system.
Office of the Health Services Commissioner is independent and helps to resolve complaints for all health services in Victoria.
Have a complaint about a specific prison?
Sheriff's operations (including fines and penalties)
General feedback
Visit the Fines Victoria website (External link) for more information on who to contact (External link) at different points in the process.
Were you served in a regional office?
Email the closest regional feedback coordinator:
- Geelong, Warrnambool: feedback.barwonsouthwest@justice.vic.gov.au
- Morwell, Sale, Bairnsdale, Korumburra: feedback.gippsland@justice.vic.gov.au
- Ballarat, Ararat, Horsham: feedback.grampians@justice.vic.gov.au
- Wangaratta, Wodonga, Shepparton: feedback.hume@justice.vic.gov.au
- Bendigo, Swan Hill, Mildura: feedback.loddonmallee@justice.vic.gov.au
- Broadmeadows, Reservoir, Greensborough, Heidelberg, Carlton, Collingwood, CBD: feedback.north@justice.vic.gov.au
- Dandenong, Moorabbin, Box Hill, Ringwood, Lilydale, Frankston, Dromana: feedback.southeast@justice.vic.gov.au]
- Sunshine, Werribee, Footscray, Melton, Essendon: feedback.west@justice.vic.gov.au
You can also use our online Department of Justice feedback form.
For more information about regional services, visit Justice service locations.
Victims' Charter
Website
Whistleblowers
Working With Children Check
General complaints
Call 1300 652 879