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Feedback - Complaints and Compliments

The Department of Justice welcomes your feedback about our services. We are committed to responding to your views and concerns effectively. Please note, some areas of the department have specific feedback processes; see the information below for details of these.

If you would like to provide feedback about this website, please use the Website Feedback Form.

The Department of Justice Feedback Brochure provides information on how to give make a complaint or give a complaint to the department. This brochure has been translated into Arabic, Chinese, Turkish and Vietnamese.  

How to give your feedback

Complete the Department of Justice Online Feedback Form or print and send the PDF form to the address below.

You do not have to provide your contact details unless you want a response to your feedback. Any information you provide will primarily be used to respond to your feedback and to improve our services.

Should you require assistance to give your feedback, call 1800 365 100 (toll free). Please note that this is not a general information line; for general enquiries call the department on 03 8684 0000, or 1300 365 111 if you are in a regional area.

If your feedback relates to a Justice region please contact the Regional Complaints Coordinator at the appropriate location:

Region	Email address	Address and telephone
Barwon South West	feedback.barwonsouthwest@justice.vic.gov.au	30 Little Malop Street Geelong VIC 3220 (03) 5215 8500
Eastern Metro	feedback.eastern@justice.vic.gov.au	703 Station Street Box Hill VIC 3128 (03) 8803 8444
Gippsland	feedback.gippsland@justice.vic.gov.au	25 Anne Street Morwell VIC 3840 (03) 5116 5700
Grampians	feedback.grampians@justice.vic.gov.au	206 Mair Street Ballarat VIC 3350 (03) 4301 7000
Hume	feedback.hume@justice.vic.gov.au	62-68 Ovens Street Wangaratta VIC 3676 (03) 5723 6400
Loddon Mallee	feedback.loddonmallee@justice.vic.gov.au	18-20 St Andrew Avenue Bendigo VIC 3550 (03) 5440 6100
North West Metro	feedback.northwest@justice.vic.gov.au	444 Swanston Street Carlton VIC 3053 (03) 9094 2200
Southern Metro	feedback.southern@justice.vic.gov.au	12 Wheeler Street Berwick VIC 3806 (03) 8762 5222

Providing feedback in other languages

If you require the assistance of an interpreter, please call the Translating and Interpreting Service (TIS) National on 131 450 and ask to speak with the Department of Justice on 1800 365 100.

What you can expect

1. We will send an acknowledgement in writing of receipt of your feedback within three business days.
2. If your feedback requires a response we will either telephone you or write to you within 20 business days.
3. Acknowledgement of and response to your feedback may take longer if translation is required.

When not to use the feedback form

There are a number of areas in the Department of Justice and associated agencies that have a separate feedback or complaints process. Links to information about the appropriate way to provide your feedback about these areas appear in the menu to the right of this page.

To give feedback about:	You should:
Decisions by a court or tribunal, including conduct of a judge or tribunal member	Contact the relevant court
Prisons or prisoners; Community Correctional Services and offenders	Write to Corrections Victoria, GPO Box 123, Melbourne 3001
Matters related to Victoria Police	See the Victoria Police and Office of Police Integrity websites
Information privacy protection	See the privacy pages on this site
Matters to which the Whistleblower Protection Act 2001 applies	See the whistleblower pages on this website
Working With Children Check	Call the Working with Children Check Information Line on 1300 652 879
Victims Charter	Call the Victims’ Charter Enquiries and Complaints line on 1800 118 728 (toll free)