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Feedback, complaints and compliments

The Department of Justice welcomes feedback about its services and staff, and is committed to responding fairly and within a timely response. If you know the business unit or area:

  • use the quick list below to find the contact details
  • if your service is not listed below or you can't decide which process to use, visit the Contact us section for a more comprehensive list

If you are not sure how to proceed, call the main switchboard number for assistance on 03 8684 0000 or 1300 365 111 for regional callers. 

Please direct any feedback to the person you originally dealt with. If you do not feel comfortable talking to that person or they are unable to resolve your concern, you can formalise your feedback by selecting the most appropriate process below.

Any written feedback directed to the department will be acknowledged in writing within three business days. If you require a further response, we will phone or write to you within 20 business days. You only need to provide your contact details if you would like a response. Acknowledging or responding may take longer if your feedback is in a language other than English.

If you are not happy with the way your complaint has been handled, you can complain to the Victorian Ombudsman (External link)

For information on how the department collects and uses your personal information, refer to the Department of Justice Information Privacy Policy and website privacy statement.

Website feedback

If your feedback relates to this website, please use the website feedback form.

If you need an interpreter

Call the Translating and Interpreting Service National on 131 450, ask them to call the Department of Justice main switchboard and direct your call to a specific business unit or area:

  • Tel: 03 8684 0000
  • Tel: 1300 365 111 (for regional callers)

Births, deaths and marriages 

General feedback

1300 369 367 (from within Australia)
+ 61 3 9613 5111 (from outside Australia only)

Were you served in a regional office?

Email the closest regional feedback coordinator:

You can also use the Births, Deaths and Marriages online feedback form (External link)

For more information about regional services, visit Justice service locations.

Consumer affairs 

General feedback

To provide feedback on Consumer Affairs Victoria's services and staff, use Consumer Affairs Victoria's online feedback form (External link)

Were you served in a regional office?

Email the closest regional feedback coordinator:

You can also use our online Department of Justice feedback form.

For more information about regional services, visit Justice service locations.

Community Correctional Services

General feedback

Visit the Corrections, Prisons and Parole website (External link) for more information on how to provide general feedback or for information on community correctional service office locations (External link).

Were you served in a regional office?

Email the closest regional feedback coordinator:

Dispute resolution

On the Dispute Settlement Centre of Victoria website, refer to the Dispute Resolutions Complaints Policy (External link)

Honorary Justice Office (Justice of the Peace and Bail Justice)

To lodge a complaint concerning a Justice of the Peace or a Bail Justice please use the online complaint form about the conduct of an honorary justice in Victoria.

General feedback

Other feedback can be submitted to the Honorary Justice Office as follows:

Email:  jp@justice.vic.gov.au

Telephone: (03) 8684 4117
Fax: (03) 8684 6777
Postal address: GPO Box 4349
Melbourne Vic 3000

Information privacy

Visit our privacy page for more information about information privacy, including how to make a complaint.

Police

Visit the Police compliments and complaints (External link) page for more information.

To make a complaint about police corruption, see the complaints page on the 
Independent Broadbased Anti-corruption Commission (IBAC) website (External link)

Prisons

General feedback

Visit the Corrections, Prisons and Parole website (External link) for more information on how to provide general feedback, prisoner health feedback or for information on prison locations (External link).

Sheriff's operations (including fines and penalties)

General feedback

Visit the Fines Victoria website (External link) for more information on who to contact (External link) at different points in the process.

To provide feedback about Civic Compliance Victoria or the Sheriff's operations you can also write to:

Director Infringement Management 
Enforcement Services
GPO Box 4356
Melbourne VIC 3001

To provide feedback about the operation or installation of traffic cameras go to Contact Us on the Cameras Saves Lives website (External link)

Were you served in a regional office?

Email the closest regional feedback coordinator:

For more information about regional services, visit Justice service locations.

Victims' Charter

Call the Victims' Charter Enquiries and Complaints line on 1800 118 728 (toll free).

Website

Whistleblowers

Visit our protected disclosures page for more information.

Working With Children Check

General complaints

Call 1300 652 879.

 

Aboriginal & Torres Strait Islander flags

The Victorian Department of Justice acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.