The Victims Support Agency (VSA) within the Department of Justice represents victims of crime and coordinates a whole-of-government approach to services for victims. 

VSA funds statewide services to provide counselling and practical assistance to help victims of violent crime recover from the effects of crime. The agency is pivotal in linking service systems for victims to ensure they receive personalised, timely and effective support.

The Victims of Crime Helpline (1800 819 817) is staffed by specially trained Victim Support Officers. The helpline operates between 8am and 11pm Monday to Friday, excluding public holidays. 

The VSA also funds a network of victims assistance and counselling program agencies throughout metropolitan and regional areas.