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Complaints

The Working with Children (WWC) Check Unit places a strong emphasis on effective and responsive resolution of complaints.

If you wish to try to resolve your complaint by telephone, please contact the WWC Check Information Line.

If you would like to make a written complaint, you can complete the WWC Check Complaint Form or detail your complaint in a letter.

The completed form or letter, along with any relevant documentation, should be sent to:
The Director
Working with Children Check Unit
Department of Justice
GPO Box 1915
Melbourne VIC 3001

What happens next?

Upon receipt of your complaint, we will send you an acknowledgment letter within three working days and nominate a complaints officer to help resolve the problem.

We will endeavour to resolve your complaint within 20 working days. We will advise you if this is not achievable.

In the meantime, you can check the progress of your complaint by calling the WWC Check Information Line. We will ask you some questions to confirm that you are the person making the complaint or the person authorised to make a complaint on behalf of the complainant.

What if you are not satisfied with our decision?

If you are not satisfied with the way your complaint has been handled you may elect to pursue matters with the Victorian Ombudsman. You can do so by telephone on 03 9613 6222 or via the Ombudsman Victoria website.

Complaints about privacy matters

The Department of Justice has a separate process for handling privacy complaints. See 'Your Privacy' for more information.