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Consumer Affairs Victoria

Consumer Affairs Victoria (CAV) is the Victorian Government's leading consumer protection agency, working towards the vision of 'informed and responsible consumers and traders'.

CAV aims to help make markets work better by providing services to, and engaging with, both consumers and business. CAV places priority on providing additional assistance to vulnerable and disadvantaged consumers.

The main functions of CAV are to:

• provide information and advice to consumers, tenants, traders, landlords and the government on consumer and tenancy issues
• educate consumers and traders on their rights and responsibilities and changes to the law 
• seek to reduce disputes between consumers and traders and tenants and landlords including the provision of a dispute resolution service
• ensure compliance with consumer laws
• promote product safety
• regulate the consumer environment through licensing and registration
• promote accurate trade measurement.

The Victorian Consumer and Business Centre provides walk-in customer service at:
The Victorian Consumer and Business Centre
113 Exhibition Street
Melbourne VIC 3000

Consumer Affairs Victoria office
121 Exhibition Street
Melbourne VIC 3000