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Dispute Resolution Advisory Service

The Dispute Resolution Advisory Service offers advice over the phone about how to resolve disputes or prevent them from occurring.

Call 03 9603 8370 or toll free on 1800 658 528 (STD callers only).

When you call the service, you will speak to a Dispute Assessment Officer who will listen to what the dispute is and assess how they may be able to help. The Officer will:

• talk with you about the problem, including what happened and what has been tried
• discuss current options, generate new options and explore the outcomes
• suggest negotiation strategies and assist in communication techniques
• explain how mediation can help you to resolve your problem.
  

The Dispute Resolution Advisory Service can send out printed information that may assist you with your issue, or suggest other organisations that might be able to help.

The Dispute Resolution Advisory Service does not provide legal advice, although it can refer you to an appropriate community legal service.

All calls to the service are confidential.

Who does this apply to?	Victorian public.
Who provides this service?	Dispute Settlement Centre of Victoria
Who is eligible?	Victorian public.
What are the costs, if any?	This service is free of charge.
What are the key dates or times?	Opening hours: 9am to 4.30pm Monday to Friday (except public holidays).