Related Pages
- Alternative Dispute Resolution in Victoria Reports
- Dispute Resolution
- Dispute Resolution Advisory Service
- Dispute Settlement Centre Victoria Publications Request Form
- Multilingual Publications from the Dispute Settlement Centre of Victoria
- Online Alternative Dispute Resolution
- Resolving Disputes
- Rural Dispute Settlement Centre
- Rural Dispute Settlement Centre - FAQs
Online Alternative Dispute Resolution Research
These three reports detail the findings for the three stages of a six month research process into online alternative dispute resolution (online ADR) conducted by the International Conflict Resolution Centre at the University of Melbourne for the Department of Justice.
Exploration Report
The aim of this Exploration Report is to evaluate online ADR schemes currently operating in Australia and overseas.
Needs assessment
The aim of this Needs Assessment is to assess likely demand and requirements for online ADR among potential users and six nominated Victorian government agencies. There are three key findings from research:
- There is demand for online ADR among more than 70% of potential users.
- Five of the agencies consulted see a fit between their current strategies and some form of online ADR.
- Agencies and potential users have issues and concerns that would need to be taken into account in design and implementation of any online ADR system.
Feasibility report
The aim of this feasibility report is to provide options and recommendations for the introduction of online ADR in Victoria based on previous stages of research. This report:
- collates the findings of the Exploration Report and the Needs Assessment
- provides a cost benefit analysis for proceeding or not proceeding with online ADR
- reports on technical infrastructure for online ADR and process conceptualization
- provides recommendations and options.
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| Author: | The University of Melbourne - The International Conflict Resolution Centre |
|---|---|
| Place of Publication: | Melbourne |
| Publisher: | The University of Melbourne |
| Date of Publication: | 2003 |
| Number of Pages: | Exploration Report - 104 Needs Assessment - 37 Feasibility Report - 40 |
| Copyright: | State Government of Victoria, 2003 |
Contacts
Dispute Settlement Centre Victoria
4/456 Lonsdale St
Melbourne VIC 3000
Tel: 03 9603 8370
Tel: 1800 658 528 (toll free for regional callers)
Email: dscv@justice.vic.gov.au