Return to normal view

Steps in Dispute Settlement Centre Victoria Mediation

The Dispute Settlement Centre Victoria Centre mediation sessions follow eight basic steps to ensure everyone has a chance to have their say and hear the other points of view. During the session, the parties describe the dispute, how it has been in the past and what is happening at present, and then look towards the future and discuss options and solutions. The mediators help the parties identify and discuss the issues in a safe, controlled and respectful environment, and reach an acceptable solution.

1. Introduction

The mediators and parties introduce themselves, and the mediators explain how the session will be conducted and answer any questions the parties have.

2. Description of events - statements

The parties each tell the mediators how they see the dispute and what the issues are for them.

3. List of issues - agenda

The mediators identify and list the main points that the parties have raised. During the next stage these points are discussed in detail.

4. Exploration

The parties discuss the issues with each other. This is an opportunity to hear directly from one another, to ask questions and to give explanations. This helps to gain a better understanding of each other's view of the situation.

5. Private session

The mediators meet with each party privately to check how they are feeling about the session and to discuss anything that the party may not want to discuss in the group session. During a private session the focus moves from the problems of the past and starts to look at possible solutions for the future.

6. Negotiation

The parties and the mediators all meet together again and generate and discuss options for resolving the problem. The mediators help to maintain the focus on the issues and to draw points of agreement together.

7. Agreement

During this stage any agreements reached by the parties can be written up by the mediators. The mediators help test all aspects of the agreement for workability, and ensure everyone understands the agreement and accepts it. With certain court-referred cases, the court must be advised whether the matter was resolved or not.

8. Closing statements

The mediators thank the parties for their cooperation and congratulate them on the agreements that are reached.