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Victims of Crime Helpline

Victims of crime can call a dedicated Helpline staffed by trained Victim Support Officers. The Helpline staff offer information, advice and referrals to assist victims to manage and recover from the effects of crime.

Helpline staff can explain the range of options available to victims of crime to help with their recovery.

Available support includes:

• information on how to access counselling and financial assistance to help you recover from the effects of the crime
• referral to local and regional services which can provide practical assistance and support
• information on how to access the justice system, including contacting the police in your local area
• information about the Victims Register.

Helpline staff can refer callers to the most appropriate support agency to meet their needs. Sometimes a victim may prefer the Helpline officer to contact another agency on their behalf.

Helpline staff speak a number of community languages and an interpreter service is also available. Assistance to victims of crime with disabilities is available either directly or through their carers.

The Victims of Crime Helpline also serves as a crucial resource in monitoring trends and issues for the development of informed policy.

Who does this apply to?	Victims of crime Parents or guardians of a child who is a victim of a violent crime Family members of victims of homicide.
Who provides this service?	Victim Support Agency
Who is eligible?	The Victims of Crime Helpline is available to all victims of crime.
What are the costs, if any?	No cost.
What are the key dates or times?	The Victims of Crime Helpline operates from 8:00am until 11:00pm, Monday to Friday (except public holidays).