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Making a Privacy Enquiry or Complaint

The Department of Justice is committed to ensuring privacy complaints are resolved fairly, swiftly and effectively.

Enquiries or complaints can be made in person, by telephone or in writing about any matter concerning how the Department has managed your privacy, or the privacy of others. Your enquiry or complaint will be handled discreetly by the relevant staff responsible for privacy complaint handling.

Complaints over the telephone can be made to the Senior Privacy Advisor.

Written complaints can be made using a special complaint form or by letter if you prefer not to use the form. Completed complaint forms or letters can be posted to:

Senior Privacy Advisor
Department of Justice
GPO Box 4356QQ
Melbourne VIC 3001

What happens after you enquire or complain

The Privacy Coordinator from within the relevant business unit of the department or an officer nominated by the Secretary will usually handle the investigation of any complaint about information privacy. The Privacy Officer, Executive Services will usually give advice in relation to the handling of privacy complaints.

Timeline for handling complaints

The department will endeavour to provide a full response to privacy complaints from an individual within 20 working days. Acknowledgements and progress reports are to be provided to the individual within the 20 working day timeframe.

Review

Any individual dissatisfied with the handling of their privacy complaint has the right to complain to the Office of the Victorian Privacy Commissioner if their complaint concerns personal information or the Office of the Health Services Commissioner if their complaint concerns health information. The contact details for these bodies are as follows:

Office of the Victorian Privacy Commissioner
Level 11, 10-16 Queen Street
Melbourne, 3000
Tel: 1300 666 444

Office of the Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne, 3000
Telephone: 1800 136 066

Making a complaint about other areas of government

If you wish to make a privacy complaint to a public sector body other than the Department of Justice, you should contact that organisation directly. You will find a list of Privacy Officers for each Victorian Government department on this site.

Who does this apply to?	Victorian public.
Who provides this service?	Executive Services
Who is eligible?	All Victorian public.
What are the costs, if any?	No cost.
What are the key dates or times?	Telephone enquiries will be answered between 9am and 5pm, Monday to Friday (except public holidays).