The department creates a large number of documents and records in the course of its work. The department uses an electronic document and records management system to classify, store, access and manage a broad range of electronic and hard copy documents.

Document types

The types of documents that the department handles include:

  • policy, procedures and standards
  • briefings and reports
  • case files
  • registers
  • correspondence
  • applications and licences
  • meeting records
  • financial records
  • audio-visual material

Document categories

Documents are organised under the following categories according to the department’s business classification scheme: