Frontline worker accommodation (formerly known as Hotels for Heroes) is for workers leading the public health and safety response to coronavirus (COVID-19) who need support to quarantine or self-isolate safely. 

Eligibility

Three categories of workers are eligible for frontline worker accommodation.

Category One

Frontline workers with unprotected exposure to coronavirus (COVID-19) or who have been directed to quarantine by their employer and cannot safely do so at home.

Category Two

Frontline workers who have a confirmed diagnosis of coronavirus (COVID-19) and who cannot safely self-isolate at home.

Category Three

Frontline hospital and paramedic workers who:

  • regularly operate in an environment with consistent exposure to coronavirus (COVID-19) patients and require accommodation on compassionate grounds, or
  • cannot safely distance at home because they live with people who are at-risk or other healthcare workers.

Please note that:

  • all categories above include non-clinical hospital staff such as orderlies, clerks, food services staff and cleaners who work in hospital wards.
  • frontline worker accommodation is only available for workers, not for their family members or other people living with them.

Types of workers eligible

Frontline workers eligible for emergency accommodation support under categories one, two, and three:

  • public and private hospital clinical or non-clinical healthcare workers
  • paramedics and patient transport officers
  • non-clinical hospital staff, such as orderlies, clerks, food services staff and cleaners who work on hospital wards.

Frontline workers eligible for emergency accommodation support under categories one and two are:

  • public and private hospital clinical or non-clinical healthcare workers
  • paramedics and patient transport officers
  • non-clinical hospital staff such as orderlies, clerks, food services staff and cleaners who work on hospital wards
  • frontline workers in hospital laboratories
  • public and private sector residential aged care workers
  • workers deployed by the Department of Health and Human Services (DHHS) or Department of Justice and Community Safety (DJCS) in frontline COVID-19 operational roles
  • workers in primary care settings
  • Victoria Police officers and/or employees
  • Youth Justice officers and/or employees
  • Fire Rescue Victoria (FRV) officers
  • Country Fire Authority (CFA) emergency medical response officers
  • Corrections Victoria officers and/or employees
  • Aboriginal Community Controlled Health Organisation (ACCHO) employees
  • frontline workers in supported accommodation for people with a disability
  • community-based pharmacy workers.

Accommodation locations

Accommodation is available in locations across the state, including central Melbourne and other metropolitan and regional locations. Workers eligible for this program will be provided with accommodation in their local area or close to their workplace where it is possible.

Accessing frontline worker accommodation

Frontline workers employed by the following types of organisations can access this program through their direct line manager or human resources department, who will assess your eligibility and directly arrange any emergency accommodation:

  • a health service
  • Ambulance Victoria
  • Corrections Victoria
  • Youth Justice
  • Victoria Police
  • Fire Rescue Victoria officers or Country Fire Authority Emergency Medical Response officers
  • Aboriginal Community Controlled Health Organisations (ACCHOs)
  • residential aged care
  • supported accommodation for people with a disability.

If you are a small organisation or practice without an in-house human resources team, or if you are a sole practitioner or trader in community-based pharmacy or primary care settings, contact the Coronavirus Hotline (1800 675 398).