On this page

  • Before submitting an invoice
  • Submitting an invoice
  • Payment of invoices
  • Payment queries
  • Related agencies

Please refer to the guidelines below before you submit an invoice to ensure payments can be made as quickly as possible.

Before submitting an invoice

Suppliers need to provide the following information for invoices to be processed. If you do not provide this information, the invoice will need to be returned.

Check that:

1. The invoice complies with Australian Taxation Office requirements

You can find out more about invoice requirements on the ATO’s website (External link).

2. The invoice is addressed to the correct organisation

The department processes invoices addressed to:

  • Department of Justice and Community and Safety (DJCS)
  • Court Service Victoria (CSV)

Please note that some agencies within the department process their invoices separately and are not covered by these guidelines. You can see the list at the bottom of this page under Related agencies.

3. The invoice quotes a Purchase Order number

Your invoice should quote the purchase order number. If there is no purchase order number and it cannot be obtained, quote the full name of the purchaser or their email address.

The purchase order number has 6 digits and will be in the following format:

  • for Department of Justice and Community Safety purchases 6XXXXX.
  • for Court Service Victoria purchases 4XXXXX.

4. The invoice has not been submitted previously

If you submit multiple copies of an invoice, it will increase the time it takes for it to be processed and may delay payment. If you have any questions regarding payment of an invoice that has previously been submitted please see the contact details under Payment queries.

Submitting an invoice

By email

You can submit an invoice (as a PDF) to this email address ap.invoices@invoice.justice.vic.gov.au (External link).

Please note this automated email inbox is unread and is for invoice submissions only. If you have a query about an invoice or payment please see the contact details under Payment queries.

By post

You can submit an invoice by post using one of the following addresses:

For Department of Justice and Community Safety invoices

Department of Justice and Community Safety
Invoice Management Team
PO Box 1790
Melbourne VIC 3000

For Court Services Victoria invoices

Court Services Victoria
Invoice Management Team
PO Box 1790
Melbourne VIC 3000

Upload your invoice

The department also has the facility to upload “soft” data via a csv file. If you are able to provide invoices in this format please contact:

Susan Naylor, Manager Invoice Processing Team
Phone: 03 8684 7718
Email: ap.manual@justice.vic.gov.au (External link) 

Payment of invoices

The department pays invoices by Electronic Funds Transfer.

You can supply your EFT details by emailing a completed Suppliers details form to ap.queries@justice.vic.gov.au (External link).

Please ensure your contact, email addresses and bank account details are up to date.

Updating your details

Contact the department’s Invoices help desk team

Use the department’s Supplier Portal

The portal enables you to:

  • access purchase order information
  • view invoices in the system and their status
  • see payments made and about to be made
  • update your contact details.

Please refer to the Supplier Portal User Guide.

Contact the Invoices help desk team to request access on 1300 944 048.

Payment queries

If you have a query regarding an invoice or payment, you can:

You can also find out more by reading the department’s general conditions for the provision of services and goods.

Invoice-related documents

You can download the following documents:

You may need Adobe® Acrobat® Reader or Libre Office to view the document(s) on this page.

Get Adobe® Acrobat® Reader (External link)

Get Libre Office (External link)