General enquiries

The department's main switchboard can transfer your call to a specific business unit or area:

Tel: 03 8684 0000
Tel: 1300 365 111 (for regional callers)

Postal address

Department of Justice and Regulation
GPO Box 4356
Melbourne VIC 3000

Contact by email

To make contact via email, please find the relevant business area or agency below

Media enquiries

For media enquiries and media releases, call 03 8684 0313.

Careers enquiries

For various career opportunities with the department, please see our Careers page

Accounts payable

To ensure timely processing, suppliers are required to prepare and submit invoices following our requirements for invoicing the department

Justice service locations

There are many ways in which Justice service centres and regional offices across Victoria can help you. The centres are one-stop shops for the local delivery of a range of services.

View all Justice service locations

Justices of the Peace

Find a Document signing station or an individual JP available by appointment.

Business areas and agencies

 

Adult Parole Board of Victoria

 

Appeal Costs Board

 

Asset Confiscation Operations

 

Assets, Infrastructure and Major Projects (AIM)

 

Births, Deaths and Marriages (Victorian Registry of)

 

Business Licensing Authority

 

Children's Court of Victoria

 

Civil Justice

Telephone
03 8684 0800
Postal address
GPO Box 4356
Melbourne
VIC
3001
 

Commissioner for Residential Tenancies

Dr Helen Holt, Commissioner for Residential TenanciesMeet the Commissioner

Dr Heather Holst is Victoria’s first Commissioner for Residential Tenancies.

Dr Holst was formally appointed to the role on 21 August 2018 and commenced on 10 September 2018.

With almost 30 years of experience working in the housing, tenancy and homelessness sectors, Dr Holst is a strong champion for the rights of Victorian renters and residents of rooming houses, caravan parks and residential parks.

She has worked in Melbourne and regional Victoria in a wide range of roles with community housing organisations, including Tenants Victoria and Launch Housing, and with local councils. In these roles, Dr Holst secured funding for a range of housing projects, support programs and rough sleeping solutions, and appeared before the Royal Commission into Family Violence.

The Commissioner's role

The Commissioner for Residential Tenancies provides independent advice to the Victorian Government to inform the development of residential tenancy policy and legislative frameworks, programs and services.

A key focus of the role is promoting the rights of renters and residents of rooming houses, caravan parks and residential parks, and supporting their participation in the private residential tenancy sector.

This is an important role, as a growing number of Victorians are renting, for different reasons and for different lengths of time.

The private rental sector has always catered for a broad range of renters. However, in the past a greater proportion were newly formed households, younger people and students for whom renting was commonly a relatively short-term transitional arrangement, which ended in a move to home ownership or to social housing.

Over time, an increasing number of families with children and older people on fixed incomes have become long-term renters for whom stability and security - and the opportunity to participate in their community over the longer term - are important to ensuring their health and well-being.

As the rental sector changes, the Commissioner will focus on renter and resident experiences in the private rental sector and be a strong champion for their rights.

The Commissioner for Residential Tenancies is located within the Department of Justice and Regulation. The Commissioner is not connected to Consumer Affairs Victoria or agencies within the Department of Justice and Regulation.

What the Commissioner can do

The Commissioner is the voice of renters and residents of rooming houses, caravan parks and residential parks on emerging and systemic issues.

The role considers issues which have a significant impact, are ongoing, and that affect many renters and residents.

The Commissioner will:

  • listen to the experiences of renters and residents
  • consult widely with renters, residents, advocacy groups and interested stakeholders across the private rental sector
  • identify, explore and prioritise systemic and community-wide issues affecting renters and residents
  • advise and report to the Victorian Government on current and emerging issues, and
  • recommend changes to renting laws and the introduction of or improvements to programs and services to inform and support renters and residents.

What the Commissioner cannot do

The Commissioner for Residential Tenancies cannot provide direct support or legal advice to renters or residents of rooming houses, caravan parks and residential parks.

This is because the Commissioner’s role is not individual advocacy, resolving disputes or dealing with complaints about government services. Other agencies and support services deal with these matters.

The Commissioner can provide information and refer you to these agencies and services.

Contact details for the Commissioner

Telephone
1300 029 783
Postal address
Commissioner for Residential Tenancies
PO Box 24259
111 Bourke Street
Melbourne
VIC
3001
 

Community Crime Prevention

 

Community Safety Trustee

 

Consumer Affairs Victoria

Telephone
1300 558 181
Other
Visit the website for details of metropolitan and regional offices.
Translation and interpreter services: 13 14 50
TTY users: call 133 677, then ask for 1300 55 81 81
International callers: +61 3 8684 0735
Postal address
GPO Box 123
Melbourne
VIC
3001
Opening hours
9am-5pm Monday to Friday except public holidays
 

Coroners Court of Victoria

 

Coronial Council of Victoria

 

County Court Victoria

 

Court Services Victoria

 

Crime Statistics Agency

 

Criminal Law Policy and Operations

 

Crown Counsel

Telephone
03 8684 4100
Postal address
GPO Box 4356
Melbourne
VIC
3001
Street address
Level 25
121 Exhibition Street
Melbourne
VIC
3000
 

Department of Health and Human Services

 

Dispute Settlement Centre of Victoria

 

Emergency Management Commissioner

 

ESTA - Emergency Services Telecommunications Authority

 

Estate Agents Council

 

Fines Victoria

 

Firearms Appeals Committee

 

Freedom of Information Online

 

Freedom of Information Unit

 

Gambling Help Online

 

Greyhound Racing Victoria

 

Harness Racing Victoria

 

Honorary Justice Office

 

Human Rights Unit

 

IBAC - Independent Broad-based Anti-corruption Commission

Telephone
1300 735 135
Other
If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS):
TTY users phone 1800 555 677, then ask for 1300 735 135.
Speak and listen users phone 1800 555 727, then ask for 1300 735 135.
Internet relay users connect to the NRS, then ask for 1 300 735 135
Postal address
GPO Box 24234
Melbourne
VIC
3001
Street address
Street Level 1, North Tower
459 Collins Street
Melbourne
VIC
3000
 

Information and Privacy Unit

 

Infringement Management and Enforcement Services

 

Infringements System Oversight Unit

 

Inspector-General for Emergency Management (IGEM)

 

Invoice Management Team

 

Judicial College of Victoria

 

Judicial Entitlements Panel

 

Justice Assurance and Review Office (JARO)

 

Justice Assurance and Review Office - Independent Prison Visitors Scheme

 

Justice Health

 

Justice Human Research Ethics Committee

 

Koori Justice Unit

 

Legal Services Board and Commissioner

 

Liquor Control Advisory Council

 

Magistrates' Court of Victoria

 

Metropolitan Fire Brigade (MFB)

 

Municipal Electoral Tribunal

 

Native Title Unit

 

Neighbourhood Justice Centre

 

Office of Liquor, Gaming and Racing

 

Office of Public Prosecutions Victoria

 

Office of the Public Advocate

 

Office of the Racing Integrity Commissioner

 

Office of the Victorian Information Commissioner (OVIC)

 

People and Culture

Telephone
03 8684 8000
Street address
Level 37
121 Exhibition Street
Melbourne
VIC
3000
 

Post Sentence Authority

 

Responsible Gambling Ministerial Advisory Council

 

Road Safety Camera Commissioner

Toll free
1300 651 838
Postal address
Locked Bag 14
Collins Street East
Melbourne
VIC
8003
Street address
121 Exhibition Street
Melbourne
VIC
3000
Opening hours
8.30 am to 4.30 pm
Monday to Friday
(Except for public holidays)
 

Sentencing Advisory Council

 

Sheriff's Office Victoria

 

Supreme Court of Victoria

 

VCAT (Victorian Civil and Administrative Tribunal)

 

VCAT (Victorian Civil and Administrative Tribunal) - Guardians and Administrators

 

Victims of Crime Assistance Tribunal (VOCAT)

 

Victims Support Agency

 

Victoria Law Foundation

 

Victoria Legal Aid

 

Victoria Police

Telephone
03 9247 6666 (Victoria Police Centre Switchboard)
Other
For emergency assistance call triple zero (000)
To provide information about a crime, contact Crimestoppers on 1800 333 000 or visit the Crimestoppers website.
Postal address
GPO Box 913
Melbourne
VIC
3001
 

Victoria Police - Aboriginal Policy and Research Unit

 

Victoria Police - Careers

 

Victoria Police - Forensic Services Department

 

Victoria Police - Licensing and Regulation Division

 

Victoria State Emergency Service

 

Victorian Commission for Gambling and Liquor Regulation (VCGLR)

 

Victorian Electoral Commission (VEC)

 

Victorian Equal Opportunity & Human Rights Commission

 

Victorian Equal Opportunity & Human Rights Commission - disability discrimination

 

Victorian Government Solicitor's Office

 

Victorian Inspectorate

 

Victorian Institute of Forensic Medicine

 

Victorian Law Reform Commission

 

Victorian Responsible Gambling Foundation

 

Working with Children Check

Toll free
1300 652 879
Other
If you need an interpreter please call the Translating and interpreting Service on 13 1450 and have them contact the WWC Check Information Line on 1300 652 879.
Postal address
GPO Box 1915
Melbourne
VIC
3001
Opening hours
The Information Line is open 8:30am - 5pm weekdays - excluding public holidays.
 

Youth Justice

Postal address
GPO Box 4356
Melbourne
VIC
3001