Victorian gaming venue staff must complete approved Responsible Service of Gaming (RSG) training.

RSG training aims to equip gaming venue staff with the knowledge and skills required to ensure that gaming is provided responsibly.

The approved Victorian RSG training course is comprised of two modules:

  • module 1 is an online course that must be completed within one month of commencing work in a gaming venue
  • module 2 is delivered face-to-face to staff  and must be completed within six months of commencing work in a gaming venue.

Gaming venue staff who completed RSG training before 1 January 2017 have three years from the date they completed that training to complete both modules 1 and 2.

There is no requirement for gaming venue staff to complete RSG training before commencing work in a gaming venue or as a condition of securing a new job.

You are not required to pay for the RSG training required to work in a Victorian gaming venue.

Who is required to complete RSG training?

You must complete the approved RSG training course if you are employed in a Victorian gaming venue and you:

  • work in the gaming machine area of a gaming venue; and
  • have more than incidental contact or interaction with players of gaming machines in the gaming machine area.

The following people are also required to complete the approved RSG training course:

  • venue operators
  • nominees of venue operators
  • holders of a gaming industry employee licence.

Information for employees

Accessing the module 1 training course

Module 1 training can be completed free of charge online anytime. You may complete module 1 before commencing work in a Victorian gaming venue or within one month of commencing work in a Victorian gaming venue.

You access the module 1 training (External link) from the RSG training website. You will be required to set up an RSG account to access the module 1 training.

It is recommended that you access the course on a computer and not on a mobile phone or tablet.

The course is best accessed through Google Chrome and you should ensure that cookies, pop-ups and Javascript are all enabled.

What to do after completing module 1

At the completion of the Module 1 training you will be redirected back to your RSG account to obtain your Certificate of Completion.

When you click on the link to obtain your Certificate of Completion you will be able to print your certificate. It will also be emailed to the address linked to your RSG account. You must provide a copy of your Certificate of Completion to your employer.

You can obtain a copy of your Certificate of Completion at any time by logging into your RSG account.

You will then need to complete module 2 training.

Module 2 should only be completed after you have commenced working in a Victorian gaming venue.

Module 2 training is provided face-to-face, often in your gaming venue. You should speak to your employer about completing module 2 training.

Module 2 must be completed within six months of commencing work in a Victorian gaming venue.

RSG training in other states and territories

RSG training completed in other states and territories is not recognised for the purposes of working in a Victorian gaming venue.

The approved RSG training course in Victoria is different to the RSG training provided in other states.

If you work in a gaming venue in Victoria, you must complete the approved Victorian RSG training, comprising module 1 online and module 2 in your venue.

The approved Victorian RSG training is not nationally accredited and cannot be used to work in another state or territory.

For information about RSG training requirements in other states or territories, please contact the licensing authority in the relevant state or territory.

SITHGAM compliant training offered as part of a hospitality course

SITHGAM training offered as part of a hospitality course is not recognised as RSG training for the purposes of working in a Victorian gaming venue.

Some Registered Training Organisations may provide the nationally accredited SITHGAM compliant training which allows a person to work in gaming venues in other Australian states and territories.

SITHGAM compliant training does not fulfil the training requirements to work in a Victorian gaming venue.

Gaming industry employee licence

RSG training is not the same as a gaming industry employee licence.

Certain employees of Victorian gaming venues are required to hold a gaming industry employee licence.

You are only required to hold a gaming industry employee licence if you are employed by a gaming venue operator to:

  • perform any task that requires access to the logic area* of a gaming machine at the venue
  • possess, or issue to other persons holding a gaming industry employee's licence, keys that unlock the logic area of a gaming machine at the gaming venue
  • perform any task that requires access to a prescribed restricted monitoring component at the gaming venue, i.e. access a Jackpot Interface Board or a Slot Machine Interface Board
  • supervise any person carrying out any of the duties referred to above.

*The logic area is a secondary secure area within a gaming machine that contains the logic board associated with the gaming machine’s operations.

You are not required to hold a gaming industry employee licence if you only access the internal features of a gaming machine (i.e. open the gaming machine), but do not access to the logic area. For example, you do not require a gaming industry employee licence to open the gaming machine to empty the cash hopper.

The Victorian Commission for Gambling and Liquor Regulation issues gaming industry employee licences. Information on gaming industry employee licences (External link) is available on the Commission’s website.

Information for venue operators

Venue operator responsibilities

Venue operators must ensure that any person they employ with a statutory requirement to complete RSG training complies with the training requirements.

You must:

  • ensure that any new employee has completed the module 1 course within one month of commencing employment
  • ensure than any new employee has completed the module 2 training within six months of employment or as required for employees who completed RSG training prior to 1 January 2017
  • ensure existing employees that completed RSG training prior to 1 January 2017 complete module 1 and module 2 within three years of the date that they completed that RSG training
  • keep a copy of the record of completion of modules 1 and 2 for your gaming venue staff on record for inspection by the Victorian Commission for Gambling and Liquor Regulation.

Checking whether your employee has completed RSG training

To ensure that your employee has completed the required RSG training, you should request a copy of the employee’s Certificate of Completion of modules 1 and 2.

Your employee can provide you with a printed or electronic copy by logging into their personal account on the RSG website.

You can also do an RSG certificate check on the RSG website if your employee provides you with their unique code printed on the Certificate of Completion.

Module 2 training

Module 2 training is provided face-to-face by venue support workers.

The venue support worker in your area will be available to conduct module 2 training for your staff in your venue, free of charge.

Information for employers about how to organise a module 2 session (External link) is available on the Victorian Responsible Gambling Foundation website.

When arranging module 2 training for your staff, it is important to ensure that there is a suitable space in your venue for the training to be conducted.

Contact Details

If you have any questions relating to the RSG training, please contact the Office of Liquor, Gaming and Racing on (03) 8684 1936 or email rsgonlinehelp@justice.vic.gov.au (External link)

If you have any questions relating to Gaming Industry Employee licences, please contact the Victorian Commission for Gambling and Liquor Regulation on 1300 182 457.

Author
Department of Justice and Regulation
Publisher
Department of Justice and Regulation

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